Terms and Conditions

LOERIE LODGE — TERMS & CONDITIONS

1. Reservations

A reservation is considered confirmed once the required deposit or full payment has been received, or where a recognised corporate account/travel agent has confirmed the booking in writing.

Rates are subject to change until a booking has been confirmed.

2. Check-in and Check-out

Check-in: 14:00 onwards
Check-out: 10:00
Early check-in and late check-out are subject to availability and may attract an additional charge.
Guests arriving after hours should make prior arrangements with Loerie Lodge.

3. Payment

Unless otherwise agreed in writing:

Direct bookings require payment according to the quotation or invoice issued.
Corporate accounts and approved travel agents may operate on agreed credit terms.
All extras not specifically included in the booking are payable by the guest unless otherwise agreed in writing.
Loerie Lodge reserves the right to require payment in full before arrival for certain bookings, promotions or high-demand periods.
4. Cancellation Policy

Direct and standard bookings:

Cancellation                                                                            Charge
More than 30 days before arrival                                  No cancellation charge
15–30 days before arrival                                              25% of total booking
7–14 days before arrival                                                50% of total booking
Less than 7 days before arrival                                     100% of total booking
No-show                                                                            100% of total booking
Premature departure                                                      100% of unused accommodation

Cancellation must be received in writing. The applicable cancellation period is calculated from the date and time the written cancellation is received by Loerie Lodge.

5. Corporate Accounts & Travel Agents

Corporate clients, IATA travel agents, tour operators and recognised booking agencies may be subject to separate negotiated cancellation and payment conditions, provided these conditions have been agreed in writing before or at the time of confirmation.

Where no separate written conditions have been agreed, Loerie Lodge's standard cancellation policy applies.

This is the clause I'd particularly want in there because of Travel With Flair. It stops an agent later claiming that some undocumented corporate policy overrides yours.

6. No-Shows

A guest who does not arrive for a confirmed reservation without prior written cancellation will be regarded as a no-show, and the booking will be charged at 100% of the accommodation value.

7. Premature Departure

Once a guest has checked in, leaving before the confirmed departure date does not automatically entitle the guest to a refund.

Unused accommodation will be charged at 100%, unless Loerie Lodge agrees otherwise in writing.

8. Changes to Reservations

Any changes to dates, room type, number of guests or length of stay are subject to availability.

A reduction in the length of stay may constitute a cancellation and may therefore attract cancellation charges.

9. Rates

Rates include only the services specifically stated on the quotation, booking confirmation or applicable rate agreement.

Rates may differ between direct bookings, corporate agreements, travel agents and online booking platforms.

10. Guest Identification

All guests are required to provide valid identification on arrival and complete the required guest registration documentation.

11. Damages

Guests are responsible for damage, loss or breakage caused to Loerie Lodge property by themselves or members of their party.

Loerie Lodge reserves the right to recover reasonable costs associated with such damage or loss.

12. Conduct

Loerie Lodge reserves the right to terminate a stay without refund where a guest behaves in a manner that:

endangers other guests or staff;
causes significant disturbance;
causes deliberate damage to property; or
materially breaches Loerie Lodge's house rules.

13. Children

Children are accommodated subject to the room configuration and rate applicable to the booking. Children must be supervised by a responsible adult at all times.

14. Liability

Loerie Lodge will take reasonable care to provide the accommodation and services described in the booking confirmation.

Loerie Lodge accepts no responsibility for loss, theft, injury, delay or inconvenience arising from circumstances beyond its reasonable control, except where liability cannot lawfully be excluded.

15. Force Majeure

Loerie Lodge shall not be liable for failure to provide accommodation or services where this results from circumstances beyond its reasonable control, including natural disasters, flooding, fire, utility failures, government action, civil disturbance or other force majeure events.

Where reasonably possible, Loerie Lodge will assist affected guests with alternative arrangements.

16. Special Offers and Non-Refundable Rates

Special, promotional and non-refundable rates may be subject to different cancellation and payment conditions. These conditions will be stated at the time of booking and will take precedence over the standard cancellation policy.

17. Booking Platform / Agent Conditions

Where a reservation has been made through a travel agent, tour operator, online travel agency or other intermediary, the booking may also be subject to that intermediary's terms.

However, any cancellation, payment or commercial condition that differs from Loerie Lodge's supplier terms must be agreed with Loerie Lodge in writing.