Privacy Policy

PRIVACY POLICY – LOERIE LODGE PHALABORWA

1. Introduction

Loerie Lodge Phalaborwa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, make a reservation or stay at Loerie Lodge.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

Your name and surname
Contact telephone number
Email address
Residential or business address
Identification or passport information where required for accommodation, verification or legal purposes
Booking and accommodation details
Arrival and departure information
Payment and transaction information
Information provided when making an enquiry or communicating with us
Information relating to your preferences or special accommodation requirements
Information provided voluntarily through reviews, feedback or other communications
We only collect information that is reasonably necessary for legitimate business, contractual, legal or operational purposes.

3. How We Use Personal Information

Your personal information may be used to:

Process and manage accommodation reservations
Communicate with you regarding your booking or enquiry
Provide accommodation and related services
Process payments and accounting records
Confirm your identity where reasonably necessary
Provide customer support
Improve our accommodation, website and services
Respond to reviews and feedback
Comply with applicable legal, tax, accounting and regulatory requirements
Prevent fraud, abuse or other unlawful activity
Send marketing communications where permitted by law and where appropriate consent has been obtained
4. Booking Platforms and Service Providers

Where necessary to provide our services, personal information may be processed by trusted third-party service providers, including accommodation booking platforms, booking and channel-management systems, payment providers, website and hosting providers, analytics services and other service providers used in the operation of Loerie Lodge.

These service providers may process information on our behalf or independently in accordance with their own applicable privacy policies and legal obligations.

5. Disclosure of Personal Information

We will not sell or rent your personal information.

We may disclose personal information where reasonably necessary to provide our services, process a booking or payment, comply with a legal obligation, protect the rights or safety of Loerie Lodge or another person, or where disclosure is otherwise permitted by law.

Where personal information is processed by an operator on our behalf, we take reasonable steps to require appropriate confidentiality and security safeguards.

6. International Processing

Some third-party service providers or booking platforms may process or store personal information outside South Africa. Where applicable, we will take reasonable steps to ensure that such processing complies with POPIA and applicable requirements relating to the transfer of personal information across borders.

7. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Where a security compromise occurs that requires notification under applicable law, we will take the steps required by law.

8. Retention of Information

Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by law, including accounting, tax, legal and business record-keeping requirements.

9. Your Rights

Subject to applicable law, you may have the right to:

Request access to personal information that we hold about you
Request correction or updating of inaccurate or incomplete information
Request deletion of personal information where we are no longer authorised or required to retain it
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Object to direct marketing communications
Lodge a complaint regarding the processing of your personal information
Some requests may be subject to legal requirements, verification of identity or other lawful limitations.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve our services.

We may also use analytics or other website technologies provided by third-party service providers. These providers may process information in accordance with their own privacy policies.

11. Third-Party Websites

Our website may contain links to third-party websites, including booking platforms and other external services. Loerie Lodge is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Direct Marketing

Where permitted by applicable law, Loerie Lodge may use your contact information to communicate with you about our services, special offers or relevant accommodation information.

You may request that we stop sending direct marketing communications to you.

13. Children

Our website and accommodation services are not intended to knowingly collect personal information from children without appropriate consent or lawful justification.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern regarding the processing of your personal information, please contact:

Loerie Lodge Phalaborwa
5 Sekelbos Street
Phalaborwa, Limpopo, 1390
South Africa

Email: info@loerielodge.com

15. Complaints

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator of South Africa in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or applicable legislation. The latest version will be published on this website.

Last updated: August 2026